Q&A

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Frequently Asked Questions

관리자
16 Nov 2023

Frequently Asked Questions


1. How do I submit my prescription?

  • Once you’re ready to check out, you can send us an image of your eyeglasses prescription for your order (snap a photo) or download the template attached here, fill it out and email it to us. 
  • If you’d prefer to submit a prescription before placing an order, you can email it to us at nicae1026@gmail.com
  • If you have any questions about prescription, please send us an email at nicae1026@gmail.com


2. When will I receive my order?

  • Currently, the ETA of free shipping option for U.S. customers will be x to y days.
  • For express shipping option, customers in U.S. can expect to receive their products in x to y days.
  • If you have any questions about shipping, please send us an email at nicae1026@gmail.com